Last updated: October 10, 2026
Formula & File LLC operates https://formulaandfile.com. This policy explains how we handle information when you contact us, request services, or purchase templates.
Information You Provide
We collect information you submit through our website contact form, Google intake and quote forms, email, or service communications. This may include your name, email address, contact details, and information about your business or project.
When you purchase a template or pay an invoice, we may receive transaction information, such as your contact details, the item or service purchased, and payment status.
Please do not submit passwords, Social Security numbers, full payment card details, or sensitive documents through general contact or quote forms. If your project requires confidential files, contact us first to arrange an appropriate transfer method.
How We Use Information
We use information to respond to inquiries, prepare quotes, provide requested services, deliver purchase support, manage invoices and payments, and maintain business records.
Service Providers and Purchases
We use Google Forms for intake and quote requests, Payhip for template purchases and delivery, and Square for service invoices and payments. We also use providers that support website hosting, contact forms, email, and website security.
These providers process information needed to perform their services. Their own privacy policies also apply when you use their platforms. Payment details are entered through the relevant payment provider.
Sharing Information
We do not sell customer personal information or provide it to other businesses for their independent marketing.
Information may be processed by providers supporting our operations, shared at your direction to complete a requested service, or disclosed when required by law.
Website Information and Cookies
Our website and its supporting providers may process technical information, such as IP addresses, browser information, and access logs, to operate the website and protect it from misuse.
Cookies or similar browser storage may support website functions and remember cookie preferences. We use SureCookie to provide cookie notices and manage preferences. You can also control cookies through your browser settings, although disabling some cookies may affect website functions.
Keeping Information
We retain information as needed to respond to requests, provide services, maintain business and transaction records, and meet applicable legal obligations. Retention depends on the type of information and why it was collected.
Your Requests
You may contact us to request access to, correction of, or deletion of personal information we hold about you. We may need to verify your identity. Some records may need to be retained for legal, accounting, security, or transaction purposes.
For information held independently by Google, Payhip, Square, or another provider, you may also need to contact that provider.
External Links
Our website links to other websites and platforms. Their privacy practices are governed by their own policies.
Policy Updates
We may update this policy as our services or practices change. The date above identifies the latest revision.
Contact
For privacy questions or requests, email contact@formulaandfile.com.